/* ===== HELP CENTRE ===== */
.hc-hero { padding: 64px 0 56px; border-bottom: 1px solid var(--line); }
.hc-hero__grid { display: flex; justify-content: space-between; align-items: flex-end; gap: 48px; margin-bottom: 40px; }
.hc-hero__left { flex: 1; display: flex; flex-direction: column; gap: 16px; max-width: 712px; }
.hc-hero__left h1 { font: 700 54px/56px var(--f-narrow); color: #fff; }
.hc-hero__left p { font: 400 14px/22px var(--f-sans); color: var(--gray); }
.hc-hero__right { flex: none; width: 520px; display: flex; flex-direction: column; gap: 12px; }
.hc-search__label { font: 700 11px var(--f-mono); letter-spacing: 1px; color: var(--gray); }
.hc-search { display: flex; align-items: center; gap: 12px; height: 46px; padding: 0 16px; background: var(--bg-2); border: 1px solid var(--red); border-radius: 2px; }
.hc-search__ico { color: var(--red); }
.hc-search input { flex: 1; min-width: 0; border: 0; background: transparent; outline: 0; font: 400 14px var(--f-sans); color: var(--cream); }
.hc-search input::placeholder { color: var(--cream); }
.hc-search input:focus::placeholder { color: var(--gray); }
.hc-search__clear { display: inline-flex; color: var(--gray); }
.hc-search__try { font: 400 12px var(--f-sans); color: var(--gray); }
.hc-search__try button { font: inherit; color: var(--cream); text-decoration: underline; text-underline-offset: 2px; }
.hc-search__try button:hover { color: var(--red); }
.hc-shortcuts { display: flex; align-items: center; gap: 24px; height: 58px; padding: 0 24px; background: var(--bg-2); border: 1px solid var(--line); border-radius: 2px; }
.hc-shortcuts__label { font: 700 13px var(--f-narrow); letter-spacing: 1px; color: var(--gray); white-space: nowrap; }
.hc-shortcuts > i { width: 1px; height: 16px; background: var(--line); }
.hc-shortcuts__list { display: flex; gap: 32px; overflow: auto; scrollbar-width: none; }
.hc-shortcut { display: inline-flex; align-items: center; gap: 8px; font: 600 13px var(--f-sans); color: var(--cream); white-space: nowrap; }
.hc-shortcut .ico { color: var(--red); }
.hc-shortcut:hover { color: #fff; text-decoration: underline; text-underline-offset: 3px; }

.hc-ws__in { display: flex; align-items: flex-start; gap: 48px; padding-top: 64px; padding-bottom: 64px; }
.hc-topics { flex: none; width: 280px; display: flex; flex-direction: column; gap: 24px; position: sticky; top: 80px; }
.hc-topics h2 { font: 700 16px var(--f-narrow); letter-spacing: 1px; color: #fff; }
.hc-topics__list { display: flex; flex-direction: column; gap: 4px; }
.hc-topic { display: flex; align-items: center; gap: 12px; height: 41px; padding: 0 16px; border-left: 4px solid transparent; border-radius: 2px; text-align: left; transition: background-color .12s; }
.hc-topic:hover { background: var(--bg-2); }
.hc-topic__num { font: 700 11px var(--f-mono); color: var(--gray); }
.hc-topic__name { flex: 1; font: 500 13px var(--f-sans); color: var(--cream); }
.hc-topic.is-active { background: var(--bg-2); border-left-color: var(--red); }
.hc-topic.is-active .hc-topic__num { color: var(--red); }
.hc-topic.is-active .hc-topic__name { font-weight: 700; text-transform: uppercase; color: var(--red); }
.hc-topic__badge { padding: 1px 4px; background: var(--red); border-radius: 1px; font: 700 9px var(--f-mono); color: #fff; }
.hc-topics-m { display: none; }
.hc-content { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 40px; }
.hc-cat { display: flex; flex-direction: column; gap: 40px; }
.hc-cat__head { display: flex; flex-direction: column; gap: 12px; }
.hc-cat__meta { display: flex; align-items: center; gap: 8px; }
.hc-cat__meta span:first-child { font: 700 12px var(--f-mono); color: var(--red); }
.hc-cat__meta span:not(:first-child) { font: 400 11px var(--f-sans); color: var(--gray); }
.hc-cat__title { display: flex; justify-content: space-between; align-items: center; gap: 16px; }
.hc-cat__title h2 { font: 700 36px var(--f-narrow); color: #fff; }
.hc-cat__contact { font: 700 13px var(--f-sans); color: var(--red); text-decoration: underline; text-underline-offset: 3px; white-space: nowrap; }
.hc-cat__head p { font: 400 14px var(--f-sans); color: var(--gray); }
.faq { display: flex; flex-direction: column; }
.faq__row { border-bottom: 1px solid var(--line); }
.faq__row.is-open { background: rgba(20,22,24,.4); }
.faq__q { display: flex; justify-content: space-between; align-items: center; gap: 16px; width: 100%; min-height: 61px; padding: 20px 16px; text-align: left; }
.faq__qtext { font: 500 16px var(--f-sans); color: var(--cream); }
.faq__row.is-open .faq__qtext { font-weight: 700; color: var(--red); }
.faq__ico { display: inline-flex; color: var(--gray); }
.faq__ico--minus { display: none; color: var(--red); }
.faq__row.is-open .faq__ico--plus { display: none; }
.faq__row.is-open .faq__ico--minus { display: inline-flex; }
.faq__a { display: none; padding: 0 16px 24px; }
.faq__row.is-open .faq__a { display: block; }
.faq__steps { display: flex; flex-direction: column; gap: 16px; padding-left: 16px; }
.faq__steps li { display: flex; gap: 12px; }
.faq__steps li span { flex: none; width: 16px; font: 700 13px var(--f-mono); color: var(--red); }
.faq__steps li p { font: 400 14px/20px var(--f-sans); color: var(--cream); }
.faq__steps li p a { color: var(--red); font-weight: 700; text-decoration: underline; text-underline-offset: 2px; }
.faq__link { display: inline-block; margin: 16px 0 0 16px; font: 700 12px var(--f-sans); letter-spacing: .5px; color: var(--red); }
mark.hc-mark { background: var(--red-13); color: var(--red); padding: 0 2px; }
.hc-escalate { display: flex; flex-direction: column; gap: 24px; padding: 32px; background: var(--bg-2); border: 1px solid var(--line); border-radius: 2px; }
.hc-escalate__text { display: flex; flex-direction: column; gap: 8px; }
.hc-escalate__text h3 { font: 700 24px var(--f-narrow); color: #fff; }
.hc-escalate__text p { font: 400 14px var(--f-sans); color: var(--gray); }
.hc-escalate__actions { display: flex; gap: 16px; }
.hc-escalate__actions .btn { padding: 0 24px; }

@media (max-width: 1180px) {
  .hc-hero__right { width: 420px; }
  .hc-hero__left h1 { font-size: 44px; line-height: 46px; }
  .hc-topics { width: 240px; }
}
@media (max-width: 1023px) {
  .hc-hero__grid { flex-direction: column; align-items: stretch; }
  .hc-hero__right { width: 100%; }
  .hc-ws__in { flex-direction: column; }
  .hc-topics { width: 100%; position: static; }
  .hc-topics__list { flex-direction: row; flex-wrap: wrap; }
  .hc-topic { height: 36px; }
}
@media (max-width: 767px) {
  .hc-hero { padding: 32px 0 32px; border-bottom: 0; }
  .hc-hero__grid { gap: 32px; margin-bottom: 24px; }
  .hc-hero__left { gap: 16px; }
  .hc-hero__left .sindex { flex-direction: column; align-items: flex-start; gap: 4px; }
  .hc-hero__left .sindex__num { font-size: 10px; }
  .hc-hero__left .sindex__label { font-size: 9px; }
  .hc-hero__left h1 { font-size: 36px; line-height: 38px; }
  .hc-hero__left p { font-size: 13px; line-height: 18px; }
  .hc-hero__right { gap: 8px; }
  .hc-search__label { font-size: 10px; }
  .hc-search { height: 42px; gap: 10px; padding: 0 14px; }
  .hc-search input { font-size: 13px; }
  .hc-search__try { font-size: 11px; }
  .hc-shortcuts { flex-direction: column; align-items: stretch; height: auto; gap: 12px; padding: 24px 0 0; background: none; border: 0; border-radius: 0; }
  .hc-shortcuts__label { font: 700 10px var(--f-mono); letter-spacing: 1px; color: var(--red); }
  .hc-shortcuts__list { flex-direction: column; gap: 0; }
  .hc-shortcut { justify-content: space-between; height: 45px; border-bottom: 1px solid var(--line); }
  .hc-ws__in { padding-top: 16px; padding-bottom: 0; gap: 0; }
  .hc-topics-m { display: flex; flex-direction: column; gap: 8px; width: 100%; margin-bottom: 32px; }
  .hc-topics-m__label { font: 700 10px var(--f-mono); letter-spacing: 1px; color: var(--gray); }
  .hc-dd { position: relative; }
  .hc-dd__btn { display: flex; justify-content: space-between; align-items: center; width: 100%; height: 45px; padding: 0 16px; background: var(--bg-2); border: 1px solid var(--red); border-radius: 2px; color: var(--red); }
  .hc-dd__btn > span:first-child { display: flex; align-items: center; gap: 12px; font: 700 13px var(--f-sans); text-transform: uppercase; }
  .hc-dd__btn b { font: 700 12px var(--f-mono); }
  .hc-dd__caret { font: 400 12px var(--f-sans); }
  .hc-dd__menu { position: absolute; left: 0; right: 0; top: calc(100% + 4px); z-index: 5; display: flex; flex-direction: column; max-height: 320px; overflow: auto; background: var(--bg-2); border: 1px solid var(--line); border-radius: 2px; box-shadow: 0 12px 32px rgba(0,0,0,.5); }
  .hc-dd__item { display: flex; align-items: center; gap: 12px; height: 42px; padding: 0 16px; font: 500 13px var(--f-sans); color: var(--cream); text-align: left; }
  .hc-dd__item b { font: 700 11px var(--f-mono); color: var(--gray); }
  .hc-dd__item.is-active { color: var(--red); }
  .hc-dd__item.is-active b { color: var(--red); }
  .hc-topics-m__sub { font: 400 11px var(--f-sans); color: var(--gray); }
  .hc-content { gap: 0; }
  .hc-cat { gap: 0; margin: 0 calc(-1 * var(--gutter)); }
  .hc-cat__head { gap: 12px; padding: 0 16px 16px; }
  .hc-cat__meta span:first-child { font-size: 10px; }
  .hc-cat__meta span:not(:first-child) { font: 700 10px var(--f-sans); letter-spacing: .5px; color: var(--gray); }
  .hc-cat__title h2 { font-size: 28px; }
  .hc-cat__head p { font-size: 13px; line-height: 18px; }
  .faq__q { min-height: 49px; padding: 16px; }
  .faq__qtext { font-size: 13px; }
  .faq__ico .ico { width: 14px; height: 14px; }
  .faq__row.is-open { background: var(--bg-2); }
  .faq__a { padding: 0 16px 20px 20px; }
  .faq__steps { gap: 14px; padding-left: 0; }
  .faq__steps li { gap: 10px; }
  .faq__steps li p { font-size: 13px; line-height: 18px; }
  .hc-escalate { margin: 0 calc(-1 * var(--gutter)); gap: 20px; padding: 16px; border-left: 0; border-right: 0; border-radius: 0; }
  .hc-escalate__text { gap: 6px; }
  .hc-escalate__text h3 { font-size: 20px; }
  .hc-escalate__text p { font-size: 13px; line-height: 18px; }
  .hc-escalate__actions { flex-direction: column; gap: 10px; }
  .hc-escalate__actions .btn { height: 45px; }
  .hc-escalate__actions .btn--outline { font-size: 12px; }
}